Frequently Asked Questions

* Which characters could I book for my party?
We are currently taking bookings for each of the characters mentioned on our 'Characters' page.
 However, if your child's favourite character isn't listed, please let us know and we will see what we can do!

 * What do your visits involve?
Please refer to our 'Packages' page to see the standard options you can select from. If there is nothing
that quite fits what you are looking for just send us a quick message and we shall create a personalised
package just for you.

* Do I need to provide anything?
The only thing we require from you is clear space for us to host activities! And occasionally a plug socket.
Yep, that's it! We want to make everything as easy and stress free as possible for you.
Your chosen character will arrive with everything they need for the duration of your booking with us, 
including a speaker, full playlist of music, and any supplies they need to run the scheduled activities. 

* Which areas do you cover? 
 Our characters are happy to travel anywhere! We are based on the Bedfordshire/Cambridgeshire border, 
but we have performed at parties and events all over the UK. A small travel fee may apply for any events
taking place more than 15 miles away from our base in St Neots, Cambridgeshire.

* Do you provide any party extras?

For a fully inclusive event experience we are delighted to be able to host parties at our bespoke venue in

St Neots town centre. Emmabelle's Emporium is a fully decorated fairytale themed venue. Our catering

and decor service is exclusive to parties taking place at our venue. For parties away from our venue we

are happy to recommend some wonderful cake makers and balloon display artists!

* How far in advance should I book?

The earlier the better! Certain days, particularly weekends, tend to get booked up quite quickly. We

recommend booking at least 2-3 months in advance to have the best chance of securing the character

you want at the desired time and date.

* What ages do you cater for?

We can cater for any age, but find that children aged 3 - 8 years old are best for our princess or fairy themed parties. For our villain parties, we find that ages 5-9 work best. There is absolutely no strict limit to the ages we can cater for, just let us know if the party guests will be outside of these rages, and we will happily adapt our activities to suit.

* Can boys join in with the party fun at your princess or fairy parties?

Absolutely! Do remember that little Princes or Pirates are very welcome too, let us know in advance if there will be a mixture of boys and girls so we are able to offer activities and games for the whole group to enjoy.

* How do I make a booking?

Know exactly what you'd like to book? You can head to our booking form straight away by clicking here! You will be required to pay a deposit equal to 50% of your chosen package price to secure your chosen date, time and characters. Availability can change at any time until the deposit payment is received. Due to the volume of enquires we receive. we are unable to hold any date without a deposit. Final payment is then due no later than 48 hours before the start of your party. All payments can be made by PayPal or bank transfer. If you have any questions pop us a message through our Contact page, or by emailing enquire@emmabelles.com

* Can the characters perform outdoors? 
Certainly! Although we do ask that you have an indoor space available in case of inclement or exceedingly hot/cold weather, inclement weather, or unsuitable ground conditions. If the party is held outside and the sun is shining, we do require a shaded area for our performers.

* Does an adult need to be present during the party?

Yes, we do require at least one responsible adult to be present at all times during the party. Sometimes parental intervention may be needed if one of the children needs assistance or becomes disruptive, this will allow us to keep the party running smoothly for the other children.

*How can I best prepare for the arrival of the character?

It is recommended that the other party guests arrive approximately 15 minutes before the arrival of your booked character(s), this will ensure nobody misses out on the fun or magic! At the party all the performer needs is a clear space for her/him and the children to sit for story time and sing-a-longs. For crafts and make overs we request an area with a table and chairs. If not available, we have no issues hosting these activities seated in a clear area on the floor.

* Where should I host my party?
Along with having our own bespoke venue, Emmabelle's Emporium, we can travel to any other location too, providing there is enough space for us to comfortably carry out all of our activities. If your party is taking place away from home or at a venue other than our own, do check if if there are any entertainment restrictions though, particularly if your will be taking place outdoors.

* Are your party packages just for birthdays? 
Character visits are perfect for nearly any occasion! Birthday parties are definitely the most popular events we perform at, but our characters are available for various other events at locations such as hospitals, libraries, schools, weddings, christenings and much more! If you would like to schedule a custom appearance, such as a classroom visit for storytime or you would like princess presence at charity event, just contact us to make arrangements. 
We can also offer private hire of all or part of our bespoke venue, and will soon be offering smaller one-on-one, mother & daughter, and best friend packages too - the perfect extra special treat for any occasion!

If you do have any questions which are not covered here, please contact us for further information, we will be happy to help!